Refund policy

Refund Policy

 

Most Yippee Daisy products are personalized and made to order. Because they are made just for you, personalized and custom items are final sale and cannot be returned or refunded unless they arrive damaged or we made an error.

 

Cancellations

Need to cancel or change your order? Please contact us within 24 hours of purchase, before production begins. Once an item is in production, it can no longer be canceled.

 

Damaged or Incorrect Orders

If your order arrives damaged, or is not right because of our error, email us at sayhi@yippeedaisy.com within 7 days of delivery with a photo of the issue and your order number, and we will make it right.

 

Returns

For non-personalized items, our return policy lasts 30 days from delivery. If 30 days have passed, unfortunately we cannot offer a refund or exchange. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. A receipt or proof of purchase is required.

 

Items that cannot be returned:

Personalized or custom-made items

Gift cards

Sale items (only regular-priced items are eligible for a refund)

 

Partial refunds may be granted, where applicable, for any item not in its original condition, damaged, or missing parts for reasons not due to our error, or any item returned more than 30 days after delivery.

 

Refunds

Once your return is received and inspected, we will email you to confirm we have received it and let you know whether your refund is approved. If approved, your refund will be processed to your original payment method within a few business days.

 

Late or Missing Refunds

If you have not received a refund yet, first check your bank account, then contact your credit card company and your bank, as processing time can vary. If you have done all of this and still have not received your refund, please contact us at sayhi@yippeedaisy.com.

 

Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same item, email us at sayhi@yippeedaisy.com and send your item to: 325 Gold St, Suite 114, Garland, TX 75042.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.

 

Return Shipping

To return your item, mail it to: 325 Gold St, Suite 114, Garland, TX 75042. You are responsible for paying your own return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it. Depending on where you live, exchange delivery times may vary. If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee we will receive your returned item.

 

Questions? Email us anytime at sayhi@yippeedaisy.com.